Shipping

Klara's Gourmet Cookies ships with UPS

Shipping & Handling charges are calculated based on UPS Real Time Shipping rates. This is based on the weight of your order and the method of shipping you choose.

Shipping methods and deadlines

Ground Shipping

All orders placed by 11:59 p.m. EST can be processed the following business day and can ship out to arrive within 7
business days. Shipping dates are automatically calculated based on desired arrival date and recipient's shipping
address.

UPS Ground shipping delivery dates can't be guaranteed, only estimated. Depending on the day of the week you
place your order, you can usually expect the following:

  • New England delivery: within 1-2 business days
  • East/South delivery: within 2-3 business days
  • Midwest delivery: within 3-4 business days
  • Southwest delivery: within 4-5 business days
  • West coast delivery: within 4-5 business days
  • Alaska/Hawaii delivery: within 5-6 business days

2nd Day Delivery

All orders placed by 11:59 p.m. EST can be processed the following business day and delivered 2 business days from that date.  For example,

  • Orders placed on Monday can ship Tuesday to be delivered Thursday.
  • Orders placed on Thursday can ship Friday to be delivered Tuesday.

Overnight Delivery

All orders placed by 11:59 p.m. EST can be processed the following business day and delivered the next business day after that. For example,

  • Orders placed on Monday can ship Tuesday to be delivered Wednesday.
  • Orders placed on Thursday can ship Friday to be delivered on Monday.

Alternately, you may specify an exact arrival date when placing an order. Klara's Gourmet Cookies will ensure that your goodies are baked and shipped in time to arrive by your chosen date.

Shipping information

Klara's Gourmet Cookies ships all of our packages via UPS from our bakery in Lee, Massachusetts. We do ship to Alaska and Hawaii, but cannot ship outside of the US.

We cannot not ship to P.O boxes, APO's or FPO's as UPS requires a numerical street address for all deliveries.

UPS delivers on Monday through Friday. We do not offer Saturday delivery.

UPS delivers from 9:00 AM until 8:00 PM. Typically they will deliver to businesses first, and then to residential
addresses.

Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the
package, and the UPS driver does not feel comfortable leaving it for ANY reason, s/he is required NOT to leave
the package. UPS will make three delivery attempts before returning the package to Klara's Gourmet Cookies. UPS will leave a note on the door following each delivery attempt. Please be sure to include the apartment number if you are sending to an apartment building.

Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package. Please be sure to include the company name and floor/suite number if you are sending to an office building.